Order Processing Time & Cut Off Time
Fulfillment: It takes 2-7 business days to create apparel products (t-shirts) and 2-5 business days for non-apparel (posters, mugs, phone cases, etc.) products. Speed and price depends on product type and destination.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
USPS (United States Postal Service)
We ship via United States Postal Service. We offer first class mail (orders under 16oz) and priority mail. First class mail normal delivery time is 3-5 business days depending on your location. This delivery time is not guaranteed by United States Postal Service. Priority mail normal delivery time is 1-3 days. This delivery time is not guaranteed by United States Postal Service. Shipping Fees are non-refundable. The U.S. Postal Service delivers packages Monday-Saturday. This should be taken into consideration when estimating delivery dates. Tracking will be available through the USPS website. It may take up to 24 hours after we provide you with your tracking number for the courier to update their system.
Some products might be shipped separately
Each item we ship may have different delivery times, this is because some products are packaged and shipped separately.
For example, we send our posters in super-durable tubes. Obviously, a canvas won’t fit in there.
USPS Shipping Rate:
USPS First-Class Mail: 3-5 business days after Fulfillment
This is ideal for lightweight packages and it’s the most affordable USPS service that we offer.
USPS Priority Mail: 1-3 business days after Fulfillment
Shipping times for Priority Mail are typically quicker than First-Class.
All orders come with a Tracking Number
While we strive to offer the most expedient and reliable service, Horror Society does not and cannot guarantee transit and delivery times. After placing your order, your tracking number will be sent to the email address specified to your account.
Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated within several days. Tracking information may not be updated until your package has reached your local USPS sort facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are NOT the responsibility of Horror Society and must be resolved by contacting USPS (see contact information below).
Lost & Undelivered Packages:
Lost or undelivered packages are NOT the responsibility of Horror Society, and any issues arising from packages/shipments not received must be resolved with the postal carrier in use. Horror Society strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Horror Society is NOT responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
Missing and Incorrect Items:
If you are missing or have one or more incorrect items in regards to your order, contact us at 773-980-6586 or send us an email with your order number here: Click Here To Email Us within 72 hours of order delivery. Please include a clear picture of the packing slip. Once your order has been reviewed, missing items will be shipped out. A return label will be provided for incorrectly shipped items if necessary.
Damaged in Transit:
If you receive your order with damaged items, you must contact us at 773-980-6586 or email us here: Click Here To Email Us within 36 hours of delivery. Once your claim has been submitted, reviewed, and approved, we will reship the affected items. If you have not contacted us within 36 hours of delivery, a claim must be filed with the appropriate shipping courier.
If an item that you have ordered is backordered, we will attempt to contact you via the phone number and email provided in your order. If no response is given within 24 hours, we will process and ship the in stock items in your order and a refund will be issued in the amount of the total backordered items. You may always request store credit if an issue has not yet been refunded for the backordered items.
Canceling and Altering Orders:
Due to the volume of orders Horror Society receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter or change any order.
Orders may be delayed depending on time placed (please refer to Order Processing Time & Cut-Off Time above) as well as conflict with holidays and other events. Horror Society observes all major national holidays of the United States of America and orders placed immediately before or after those days may be delayed. Shipping Couriers may also observe additional holidays upon which additional shipping delays may occur during those times.
Orders may also be reviewed to ensure security and accuracy. If your order is under review, you will be contacted within the same day.
Please Note: Sales tax of 9.00% is charged to all Illinois residents.
We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.